YOSE POWER, a professional manufacturer of e-bike lithium battery also supplier for e-bike’s whole set of power system since 2011. Our goal is to provide professional e-bike power system with low factory price and conveniently local service , make everyone fall in love with riding an e-bike! All EU customer order will be shipped out from Berlin warehouse within 2 working days, also after sale service center in Berlin too.
battery x 1
key x 2
discharge connector x1
1.Factory e-shop insure cost effective and high quality
2.We do OEM for EU local dealer,so we pass all the EU countries quality requirements(Pass CE, ROHS, BASTO,UL,UN38.3)
3.All EU customer order will be shipped out from Berlin warehouse(1-3 working days after payment),also after sale service center in Berlin too
√ 24-Month Warranty for Quality-Related Issues
A. Quality problems within 30 days will for free new replacement.
B. Free repair within 24 months, customer pay for one-way freight.
C. Free repair after 24 months, customer pay for two-way freight.
D. ALL the replacement and repair in local countries to make sure the quick reply!
√ Return or cancelling order
If you want to cancel the order.Please contact us to cancel within 12 hours after payment to stop shipping out.
If you want to return the product, please contact us to get the return shipping address,then provide the courier’s name and the tracking unmber after you sent,so we can speed up your refund process. Please don’t change the address information without notice,it may cause rejection from the warehouse or a delay of refund.
Shipping(ALL COUNTRIES’ SHIPPING HAVE TRACKING NUMBER!)
A.Battery and motor kits takes 1 working day to shipping after you pay it by GLS from Berlin. customers in Germany within 2-4 working days can get the parcel, customers outside Germany within 3-5 working days can get the parcel(remote areas may need more time).
B.E-bike only sell to mainland area of GERMANY, FRANCE, ENGLAND by DHL/Schenker(DB), remote areas and islands cannot be shipped(before you buy please consult us).
C.Other small accessories shipping by German postal envelope(only sell to Germany).
1. According to transportation requirements, battery can not be fully charged. Please fully charge the battery once you receive it to activate the battery for maximum capacity.
2. In order to keep the highest power and longest using life, make sure to charge the battery at least every three months once time，if prepare storage for a long time make sure keep battery capacity above 80%.
3. Battery should be placed in a dry environment, far away from fire and water.
4. Make sure you buy the suitable battery or motor kits, please check the size and the model carefully before you buy it!
5. When the battery capacity is less than 20%, please charge in time to ensure the battery life.
6. We will check every parcel before shipping, since we cannot control the state of transportation, please contact us in time when you receive damaged goods. We will handled it properly.
Important notice for recycling of used batteries
*As a professional battery distributor, we strictly abide by local laws and regulations to ensure battery quality, transportation and storage safety, environmental protection.
*According to the battery regulation, batteries must not be disposed of with household ordinary waste.
*Consumers are obliged to dispose of the used batteries to the professional recycling agency for proper disposal. They must not be arbitrarily throw into the trash. Please protect the environment!